Refund Policy

1. Overview

At Banana Studio, we want you to be satisfied with your purchase. This Refund Policy outlines when and how you can request a refund for credit purchases.

2. Refund Eligibility

Eligible for Refund:

• Refund requested within 24 hours of purchase
• No credits have been used from the purchased package
• Technical issues prevented service use (with documentation)

Not Eligible for Refund:

• Any credits from the purchase have been used
• More than 24 hours have passed since purchase
• Dissatisfaction with AI-generated results (results vary by input)
• Account was terminated due to Terms of Service violations

3. How to Request a Refund

To request a refund:

1. Email us at support@example.com
2. Include your account email and order/transaction ID
3. Explain the reason for your refund request
4. We will respond within 2-3 business days

4. Refund Processing

• Approved refunds are processed to the original payment method
• Refunds typically appear within 5-10 business days
• Credits are removed from your account upon refund approval

5. Partial Refunds

We do not offer partial refunds. If you have used any credits from a package, the entire purchase becomes non-refundable.

6. Technical Issues

If you experience technical issues that prevent you from using the service, please contact support first. We may be able to resolve the issue or provide additional credits as compensation instead of a refund.

7. Contact

For refund inquiries, contact us at: support@example.com